Shipping policy

Where we ship
We currently ship to all addresses within Australia, including PO Boxes and Parcel Lockers.

Processing time
Orders are processed within 1 to 3 business days of payment confirmation. During sale periods or public holidays, processing may take slightly longer. You will receive a confirmation email once your order has been processed and again when it has shipped.

Delivery timeframes
Standard delivery takes an estimated 10 to 14 business days from dispatch. Some items are dispatched from our international fulfilment partners, and delivery estimates reflect this. Timeframes are estimates, not guarantees, and occasional delays can occur due to carrier volumes, customs processing, or events outside our control. If your order has not arrived within 20 business days of dispatch, please contact us and we will investigate with the carrier.

Shipping costs
Standard shipping: $10.00 flat rate with free standard shipping on orders over $50. Any shipping costs are shown at checkout before you pay.

Tracking
All orders include tracking. Your tracking number and link are emailed once your order ships. Tracking may take 2 to 5 days to show movement after dispatch; this is normal and does not mean your order is not on its way.

Orders with multiple items
To get your order to you as quickly as possible, items may occasionally be dispatched separately and arrive on different days. You will not be charged extra shipping for split deliveries.

Incorrect addresses
Please double-check your delivery address at checkout. We are unable to redirect orders once dispatched. If an order is returned to us due to an incorrect address supplied by you, we can resend it at your cost or refund the order minus original shipping.

Lost or missing parcels
If tracking shows your parcel as delivered but you have not received it, check with household members, neighbours, and your local post office first, then contact us within 7 days and we will help resolve it. If a parcel is lost in transit, we will replace it or provide a full refund. Nothing in this policy limits your rights under the Australian Consumer Law.

Customs and import
All prices include any applicable taxes for Australian customers. Orders will not attract additional customs charges on delivery.

Questions
Email us at hello@lisamartin.design and we will get back to you within 1 business day.

Last updated: 19 July 2026